Author: sandeepprabha

2 Principles for Driving Customer Experience

How to craft customer experience so that they keep coming back? This is a question that comes up often in many businesses. Now this blog is about the ‘foundations’ or the ‘principles’ of anything at all. So, we won’t get into the nitty-gritties of how to craft an experience and instead look to talk about what […]

Are you batching or flowing?

There are a lot of methodologies to get things done (GTD). Pareto (80-20), Eat the Frog First, Important Thing First, Agile/Scrum, Active Delegation etc. While each of these have their pros and cons, one of the most important decisions people and companies get to make is what needs to be done in a batch process […]